Category: Politics

  • Scientific Management 2.0

    I would normally just ignore stuff like Adam Deane’s blog on last week’s IRM conferences, but couldn’t help tweeting a reaction, and then another. I don’t really want to start a flame war, but just got offended by his personal attacks.

    Having said that, I would like some comments on my “BPM = Scientific Management 2.0” thought.

    I just googled and found: Scientific Management 2.0. OK, so it’s LEAN = Scientific Management 2.0.

    Puzzled.

  • European Interoperability Framework 2.0

    This week, the European Commission announced an updated interoperability policy in the EU. The Commission has committed itself to adopt a Communication that introduces the European Interoperability Strategy (EIS) and an update to the European Interoperability Framework (EIF), “two key documents that promote interoperability among public administrations”, part of EUs Digital Agenda.

    Timeline for EUs interoperability work (from EIF2)

    I have followed, and been part of, the EU work on interoperability since the early days. I worked with the Bangemann Report during my PhD research. In the late 1990s, I worked for the Swedish government, and provided policy inputs to the Lisbon strategy. Fron 2001-2005, I worked for the Danish government, and was in the IDA workgroup that created EIF v1 in 2004. I also created the first Danish National Interoperability Framework (NIF). As the updated EIF notes, NIFs are “more detailed and often prescriptive than the EIF, which operates at a higher level of abstraction, as a ‘meta framework’ and, in line with the subsidiarity principle, does not impose specific choices or obligations on the Member States”.

    EIF v2 defines an interoperability framework as “an agreed approach to interoperability for organisations that wish to work together towards the joint delivery of public services”, and notes that “within its scope of applicability, it specifies a set of common elements such as vocabulary, concepts, principles, policies, guidelines, recommendations, standards, specifications and practices”.

    Quick overview of EIF v2

    Chapter 2, dealing with the ‘underlying principles’, sets out general principles underpinning European public services. For example:

    Underlying principle 7: Transparency

    Citizens and businesses should be able to understand administrative processes. They should have the right to track administrative procedures that involve them, and have insight into the rationale behind decisions that could affect them.

    Transparency also allows citizens and businesses to give feedback about the quality of the public services provided, to contribute to their improvement and to the implementation of new services.

    Chapter 3 presents the ‘conceptual model for public services’, and suggests “an organising principle for designing European public services, focusing on basic services that can be aggregated to form aggregated services and help establish other European public services in the future”:

    Chapter 4 on ‘interoperability levels’ covers “the different interoperability aspects to be addressed when designing a European public service and provides a common vocabulary for discussing issues that arise”. See the figure to the right.

    Chapter 5 presents an approach “to facilitate cooperation among public administrations to provide a given European public service by introducing concepts of ‘interoperability agreements’, formalised specifications and open specifications”.

    Chapter 6 on ‘interoperability governance’ sets out “what is needed to ensure interoperability over time when delivering a European public service and to coordinate interoperability activities across administrative levels to support the establishment of European public services”.

    Key EIF observations

    EIF v1 talked a lot about open standards. EIF v2 talks about ‘open specifications’, and makes it sound almost as if they prefer consortium standards to actual de jure standards (accept FRAND or royalty-free basis in a way that allows implementation in both proprietary and open source software). Besides, “public administrations may decide to use less open specifications, if open specifications do not exist or do not meet functional interoperability needs”. This basically means that the EIF endorses that the National Interoperability Frameworks (NIFs) can adapt fluffy ‘comply or explain’ rules similar to the current Danish government policy. It is also a loop hole to standardise on certain open, or closed, platforms (“Due to functional interoperability needs you all need to use Word 2010”).

    EIF v2s principles are interesting reading, but leaves more questions than answers. As principles (“general rules and guidelines, intended to be enduring and seldom amended, that inform and support the way in which an organization sets about fulfilling its mission”, TOGAF), the EIF principles are pretty useless.

    It so happens that the EIS document has some problems showing the document properly on my three Macs. I am not very familiar with the inner workings of the PDF format, but it seems that someone in the commission should help user “hauscbe” set his/her Windowns-based Adobe Distiller 9.0 to save a less less open standards based PDF file!

    Although it is referred to a foot note and a few hints, administrations who seek a policy endorsement for running amok with “Service-Oriented Architecture” can use the EIF. The seemingly ‘innocent’ “conceptual model for public services” is, as I read it, one big endorsement of SOA and shared/common services. EIF becomes almost mysteriously vague on these issues, but EIS offers some hints:

    Interoperability Architecture

    To develop a joint vision on interoperability architecture by first defining its scope and the needs for common infrastructure services and common interface standards;

    To provide guidance on architecture domains where Member States share a common interest;

    To ensure the systematic reuse of architectural building blocks by the Commission when developing services to be used by the Member States. Here, existing infrastructure service components (EIIS)5 along with generic applications (IMI6, early alert systems, grant management, etc.) could be reused and rationalised. Additionally, a catalogue of architectural building blocks available for reuse by the Member States and the Commission could be set up with contributions from the EU and Member States.

    Unfortunately, it seems as if the folks writing the EIF didn’t get the EIS memo; we are left to guess how they see architecture in play. With v2, EIF points to four interoperability levels – legal, organisational, semantic and technical. The organisational level includes business process alignment, organisational relationships and change management. Consequently, administrations must use an architectural approach that embraces all the levels; that would of course be enterprise architecture, I would argue. Unfortunately, rather than going that direction, EIF ends up in giving vague and uncommitted recommendations in east and west.

    Others’ reactions

    I haven’t seen any, official nor non-official, mentioning of the Communication/Strategy/Framework in Denmark yet, but that doesn’t surprise me, since interoperability has been the non-word of the year here.

    Internationally, there are plenty of reactions. As when the original EIF was launched, much of the debate/commentary about EIF v2 is about open standards and open source. Below, I have collected some illustrative quotes:

    Glyn Moody: European Interoperability Framework v2 – the Great Defeat:

    EIF v2 is a victory for the powerful and well-funded lobbyists who have attacked the European Interoperability Framework from the start, just as was predicted at the time. It shows that the European Commission is still pathetically in the thrall of big foreign companies and their proxies: I can’t wait for Wikileaks or the new Brussels Leaks to provide us with the details of what exactly happened behind the scenes when EIFv2 was being drawn up.

    Trond-Arne Undheim, Oracle Director, Standards Strategy and Policy: European Interoperability Framework – a new beginning?:

    Considering the controversy, the delays, the lobbying, and the interests at stake both in the EU, in Member States and among vendors large and small, this document is pretty impressive. As with a good wine that has not yet come to full maturity, let’s say that it seems to be coming in in the 85-88/100 range, but only a more fine-grained analysis, enjoyment in good company, and ultimately, implementation, will tell.

    Mark Bohannon, Red Hat Vice President, Corporate Affairs and Global Public Policy: European Interoperability Framework Supports Open Source:

    Is the new EIF perfect? No. Due to heavy lobbying by vested proprietary technology interests, some key sections of the EIF have been made confusing (indeed, the definition of ‘open standards’ has been watered down from the 2004 version and no longer includes the requirement of being ‘royalty-free’). The definition of “open” standards or specifications remains a matter of some contention in the IT industry. An example of a more accurate definition of open standards can be found in the recently released India Standards Policy for E-Governance, which specifies that intellectual property should be licensed royalty-free and that any required specifications should be technology-neutral.

    Openforum Europe: European Interoperability Framework – a bold move to spread the benefits of open standards and interoperability:

    “EIF will help public authorities escape from the sort of technology lock-in into one single vendor that until now has been the norm across Europe,” said Openforum Europe chief executive, Graham Taylor.

    Karsten Gerloff: Assessing the new European Interoperability Framework:

    So what we have now is a strategy statement, without the level of detail that made EIFv1 such a useful document. But this strategy generally goes in the right direction, and it’s much more powerful than before, thanks to its official status.
    I’m guessing that the change we’ll see across Europe will be slow, but that it will be continuous and very broad. EIFv1 provided a rallying point for those member states and public bodies that were interested in Free Software and Open Standards. EIFv2 is a general push for everyone to use more Open Standards, even though it contains generous get-out clauses.

    What do you think?


  • Book 2.0

    I am pleased to announce that the book, State of the eUnion: Government 2.0 and Onwards, is now in production and will be available for ordering in your favorite bookshop very soon.

    But wait, there’s more: On 18 November, the free, online version will be available from 21gov.net.

    Read the press release.

    Follow the book @gov20book on Twitter. The book’s twitter hashtag is #gov20book. Also, follow the list of contributors.

    wordle

  • Not on behalf of me

    Around luchtime today, Danish Standards sent out a press announcement. I just found the English version: Danish Standards will change Danish vote:

    “On behalf of Denmark, Danish Standards has decided to change the vote on ISO/IEC DIS 29500 OOXML from ‘Disapproval with comments’ to a vote of ‘Approval’.”

    It is worth noting that the S142-U34 committee’s final recommendation to Danish Standards does not provide consensus on a change of the original Danish vote. That is made clear in a letter (in Danish) to Danish Standards from the committee chair, professor Mogens Kühn Pedersen.

  • Good Enough Standards? No Way

    Two of my students (Michael and Søren) did an interesting small project about the “document format war” in december, and we had a good discussion at the exam here this week. They’d interviewed three key actors in the Danish OpenXML/ODF-debate, and presented a very decent, if slightly biased, analysis.

    But bias seem to be the menu of the day everywhere in the document debates. Burton Group’s What’s Up, .DOC? ODF, OOXML, and the Revolutionary Implications of XML in Productivity Applications was bashed for being biased.

    And of course, there are all the biased bloggers. Take Stephen McGibbon’s IBM’s Director of Strategy comes clean on OpenXML or Rob Weir’s What every engineer knows or Russell Ossendryver’s ISO should kick OOXML off the standards bus. Biased, biased, biased. More biased than ever, if possible. And now also in Danish.

    BTW, this made me laugh: Note the Google ads on Russell Ossendryver’s blog. On top is this link, hardly endorsed by Ossendryver, one would imagine …

    In the debates about document formats, let’s not forget that most people and organisations still use the old binary documents. And now there may be hope. See Brian Jones: Mapping documents in the binary format (.doc; .xls; .ppt) to the Open XML format. Microsoft will release a Binary Format-to-OpenXML translator project on SourceForge, and not least, publish the binary format documentation under their Open Specification Promise. I’m pretty sure someone will finds things to complain about regardless of how “open” the binary formats are. But Microsoft has indeed just bought themselves some goodwill.

    So what happens next? OpenXML’s ISO fast track process is about to hit an important milestone. In late February, some 120 ISO-delegates from 40 countries will meet in Geneva to review Ecma’s proposed resolution of 3,522 comments on OpenXML. After this meeting, the national bodies will have 30 days to reconsider their original vote. Andy Updegrove’s ODF vs. OOXML on the Eve of the BRM is a great analysis of the process so far. Of course Andy is also biased, but he does some pretty solid research, and provides a compelling argument for how the standardisation system is broken.

    I live in Denmark, a country that said No in September. It was one of those “with comments” no’s, and I’m pretty sure my country is one of those that Microsoft hope will change its vote at or after the Geneva meeting.

    Jasper Bojsen, CTO in Microsoft Denmark, yesterday wrote (in Danish) about myths about Microsoft and ODF. He argues that there are differences between ODF and OpenXML, and that both standards should be ISO approved so that ISO can take charge of making them more interoperable.

    Hmmm. That almost makes sense. No, wait, it doesn’t. It’s not ISO’s job to make standards interoperable. To become an ISO standard in the first place, a standard must be “a good citizen” which includes being interoperable.

    It may well be that Ecma’s proposed resolution has made OpenXML a better standard, but as far as I can tell, nearly nothing has been done about enabling interoperability with existing ISO-standards. But unless they twist the words, thankfully some improvements have been done, for example it does seem that VML is out of the spec.

    So if ISO now goes ahead and approves OpenXML’s fast track, what will be the motivation for Ecma and Microsoft to work for interoperability with other standards? As quoted here, Microsoft intends to stick to OpenXML regardless of what ISO decides, because it’s what their product uses.

    At the end of the day, we are talking about standards, not markets, and not products. ISO makes standards, or, Standards, the real thing, not those pesky consortium standards! The market uses the standards when creating competitive products, and the standards are what makes the markets “work”. Only when standards are truly open and interoperable across ecosystems will their markets work. This is why standards bodies should only accept standards that can demonstrate truly independent and “complete” implementations in products by competing market actors. Is this enough? I don’t think so.

  • Democracy and XML

    I’m in the US (Washington, Boston, Washington) from 26 Nov to 7 Dec.

    I have been invited to come over to Washington, DC, to attend a researchers and practioners meeting in the Deliberative Democracy Consortium, which will be held Thu-Sat this coming week.

    After that, I go to Boston for the XML 2007 conference.

    Pop quiz: At which of these events will there be discussions about erosion of trust? (hint)

  • Denmark Says No With Comments

    It’s official: Denmark has voted No with Comments to ISO/IEC DIS 29500 OOXML. See Danish Standards’ press release (in Danish). They are submitting 64 pages of comments, and state that Denmark will work for an approval assuming the comments will be addressed.

    I’ve read through the comments, and find them balanced and thorough. It will require some substantial changes to EOOXML for it to address these comments. However, addressing the comments will also require changes to OpenDocument, because the gist of the comments is to ensure interoperability between the ISO document standards.

    Good thing so many companies have recently joined the various standards committees, because if ISO follows the Danish recommendations, lots of work is yet to be done.

  • Double Standards? Trial Mandation of Dual Standards

    Jason Matusow of Microsoft: Denmark Says ODF and Open XML Ok. Jason calls it “a very positive step forward”. Leif Lodahl of OpenOffice DK also reports: One year evaluation, and comments: “There is no doubt that ODF is here to stay, but Microsoft must prove openness and willingness to other platforms and applications”.
    Lars Roark, CIO in Rødovre Municipality, in an article in Version2 (Danish) says that “it’s a pity they didn’t have the courage to make a decision to only use ODF”,  and argues that “selecting ODF would have been the logical choice”.

    I’ve not yet seen a public version of the finalised agreement between the minister and the parties.
    Meanwhile, the process in Danish Standards around OOXML is such that a public hearing is closing for comments on 2 July.

  • Canonicalization of Democracy?

    Ah, what an age it is
    When to speak of trees is almost a crime

    Bertolt Brecht
    To Posterity (1938)
    (German: An die Nachgeborenen; Danish: Til Efterkommerne)

    The Council of Europe invited me to participate in Forum for the Future of Democracy held in Sigtuna in Sweden this week. The general theme was Power and empowerment: the interdependence of democracy and human rights.

    I was invited to make a contribution in a break-out session about eDemocracy – key role in facilitating and strengthening democratic processes? There were, appropriately I think, many other – and bigger – themes than eDemocracy brought up during the three forum days, as the overall conclusions show, but let me nevertheless emphasize these two conclusions:

    27. Information and communication technologies can be a powerful tool for the promotion and protection of human rights and democracy. They have the potential to create more transparent and responsive government and to facilitate participatory democracy. Human rights should be respected in a digital as well as in a non-digital environment and should not be subject to restrictions other than those provided for in the European Convention on Human Rights and the case law of the European Court of Human Rights simply because communication is carried in digital form. E-governance policies, embedded in an appropriate regulatory framework, should enhance democracy and respect human rights with a view to empowering all individuals, in particular those in vulnerable situations.

    28. At the same time, it must be acknowledged that increased participation will not be brought about simply as a consequence of progress in information and communication technologies. The growing feeling of political discontent and disaffection among people must be addressed, if such technologies are to facilitate the empowerment and participation of individuals.

    The next forum, to be held in Madrid in October 2008, should examine the issue of e-governance and e-democracy.

    Just prior to the forum, I was in Florida at IBMs RSDC2007, which I was sad to have to leave already Tuesday morning. But then I got stuck in both Orlando and Newark airports (and learned that Continental Airlines has the worst customer service in the world), so I actually didn’t make it to the forum until Thursday mid-afternoon.

    I’ll return to the forum and the RSDC-conference shortly, but want to relate to the travel experience itself first, because it really accentuated one of the points I wanted to make on the forum.

    What I wanted was to pick up on Hannah Arendt, who talked about the well-founded wrath that makes the voice grow hoarse, towards a system that does not listen.

    With apologies to Arendt, who talked about far bigger issues than customer service in airports, Continental Airlines certainly didn’t listen, and I and the 5000 other passengers were given no voice whatsoever, and were not only forced to queue up for countless hours and eaten off with a pillow and a $14 voucher, but also lied to and deliberatedly misinformed (interestingly, but off topic, I see that Continental’s website’s flight info system can be used to track flight info further back than the immediate user interface allows, on just have to know a bit of REST (or, URL-design): I can see that the connecting flight I was supposed to be on was delayed less than a hour. They said otherwise.)

    Back to Hannah Arendt and the more important stuff. She sees the public sphere as the place where light comes from, namely the light thrown on things when they take place in public. In Men in Dark Times from 1968, she argued that modernity has created a darkening or obscuring of the light from the public sphere, and caused the withdrawal of the general public (citizens) from the public world.

    Her critique of modern (as in 20th Century) culture is related to the decline of community, of human solidarity, of plurality. Arendt develops the theme through her analysis of modernity’s collapse of worldliness and the accompanying erosion of individual and collective memory. Modernity, she says, is freedom from politics rather than freedom to take part and make praxis; Homo Faber instead of Vita Activa.

    For Arendt, political freedom is “the right to be a participator in government”, and “no one could be called either happy or free without participating, and having a share, in public power”, as she wrote in The Human Condition (1958).

    The Council of Europe’s press announcement after the Swedish forum fittingly said that the forum “ended with a call for action to counteract a growing apathy among citizens for political participation”.

    The challenges we face are manyfold. First, the dominant trend in neoliberalism is that freedom from politics for the many is held as a good thing (that is of course also a foundation for representational democracy in general). Second, when citizens do get their act together and attempt to participate, all “the system” allows for is some sort of pseudoparticipation (Pateman 1970). Third, especially in the view of globalisation and emerging democracies, the exercise of “politics” can be very dangerous to be around. Fourth, we register small pieces from which we reconstruct our perception of the whole and have it make sense. But sense is not necessarily accurate, as Kujala & Weinmann (2005) points out: Just think of the point made in “I’ve had Alzheimer’s as long as I can remember”. Firth, sense “may be in the eye of the beholder, but beholders vote and the majority rules” (Weick, 1995).

    A couple of weeks ago, the Danish Prime Minister announced that he and other Cabinet ministers will supervise a group of experts in the making of a democracy canon. It takes only a simple exercise of political canonicalization (c14n) to realise that the group is heavy on people of neoliberal observations, and very light on other observations, so I suppose people like Arendt are ruled out of being canonised.

    In my talk at the CoE forum, my main message was that there is n
    o such thing as eDemocracy, only democracy. Similar to what we’ve been saying about eGovernment for a while, the “e” is becoming more and more useless, not because we don’t digitise, but because digitalisation is the norm, the way we do business, or at least a very integral part of the overall government transformation.

    On the “e” in eDemocracy, I returned to Coleman’s and mine Bowling Together (2001) and noted that I did see some new developments occuring, but also that the main recommendations are very valid still today, IMHO.

    To signify that what we talk about today is not just Plain Old Democracy, some call it “Democracy 2.0”, that is, a “next-generation” democracy. In fact one where democracy meets Web 2.0: With Tim O’Reilly’s The Architecture of Participation, and Mitch Kapor’s Architecture is Politics (and Politics is Architecture). With Cluetrain Manifesto we learned that markets are conversations, and at RSDC2007, I heard IBMs CTO proclaim that business value and social value go hand in hand, and that SecondLife is an important “public” sphere. I am not geeky enough to call Second Life a new foundation for execution of democracy, but am indeed geeky enough to claim that ”the internet” (well, “the network”) is the new foundation for execution of democracy, but should never be the only platform for usage.

    Technolgies such as blogs, wikis, social/P2P networks, mobile devices and probably soon Second Life and all that hold lots of promises for a more participatory, inclusive democracy. But at the same time, these same technologies (“the network”) can be, and is, used in very undemocratic ways, and basically redefines important freedoms and rights, for example in terms of privacy and identity.

    Also, there is an increasing amount of critique of Web 2.0, for example Michael Gorman’s (2007) Web 2.0: The Sleep of Reason Brings Forth Monsters. Also:

    “Web 2.0 is a cultural and intellectual catastrophe that will provoke mass media illiteracy in America. The challenge now is political. It’s to build a coalition of people philosophically opposed to the corrosive ideas in Web 2.0. This is a sales and marketing job. We’ve got to reach leaders in education, business, politics, media and the arts who care about the future of our culture. The only way to efficaciously fight back against the radical democratizers is by exposing Web 2.0 to serious public scutiny. People outside Silicon Valley get it when they are exposed to the Web 2.0 nonsense.” Andrew Keen (2007).

    In his Old Revolutions Good, New Revolutions Bad: A Response to Gorman, Clay Shirky (2007) picks Gorman’s and Keen’s arguments to pieces. Others do the same.

    Over in Sweden, Anders R Olsson raises some critical issues about blogging in two recent articles, Bloggar har inget med demokrati att göra and Bloggarnas makt är bara dumheter. His argument is that blogging undoubtfully has some function for some people, but that that function has nothing to do with societal enlightenment or journalistic quality. Surely, Anders has a point here. Even Gorman has a point.

    Yet, they are missing the main point, I think. Blogging and the Web 2.0 trend is serendipitous, ambiguous and heterogeneous. For example, Malene Charlotte Larsen offers 25, no, 35, perspectives on online social networking. And that’s just for youngsters.

  • Something IS Rotten in the State of Denmark

    Leif Lohdal is blogging much more continuously about the Danish open standards situation than I am. Time for me to catch up.

    On 24 April, the Danish Open Source Business Association and the Danish IT Industry Association arranged a conference in Parliament, from which I reported (in Danish, like most of the following links) over at Version2. Peter Strickx made a good presentation (soundtrack) about the situation in Belgium.

    On the same day, Prosa and Version2 arranged a debate meeting about document standards. They had invited René Løhde from Microsoft Denmark and me to meet in a “battle”. I used the opportunity to make a probably too long presentation, which I symbolically called The State of the Document World, and tried to give an “Inconvenient Truth”-style presentation, but appearently contributed to critics calling the debate “toothless”. The “battle” without a fight was made available online as a webcast a few days ago. I’ve now uploaded my presentation in PDF (1,8MB) or higher quality (7,3MB) ODP. I humbly reject to calling my message toothless! Not to say it couldn’t be presented better, of course.

    But wait, there’s more. A lot is happening, really. As a measure of “things happening” in the document format field, Version2 has published 12 articles mentioning ODF/OpenXML since the conference and battle.

    The theme is: Should government mandate one or two standards? The choices are the ODF-alone strategy or the dual-strategy with ODF and/or OpenXML.

    Yesterday morning, the involved parliamentarians and the minister met in a closed meeting. Less than a day before that meeting, the minister had released 2 reports to the parliamentarians and publically in a three (!) days long hearing. The reports, in Danish only, examine the economic consequences of mandating standards in various areas; one report dedicated to the consequences of choosing ODF. It’ll cost 180 million kroner. Yeah, right. The reports are made by Rambøll Management (yes, them, see also their explaning the appearent shift in findings).

    Helge Sander, the minister, said after the meeting that a decision is near. The parliamentarians follow the situation close, and Sander will before the summer holidays arrange for them to meet some experts, he said. Whether or not a decision will be made by him before is uncertain. He surely could, if he would – he’s the minister! I assume the parliamentarians will ride him whatever he does.

    In conclusion: Decisive indecision rules over Denmark.